How do I order from the store?
1- Choose the products you want to buy, then add them to the shopping cart
2- Click on the cart at the top of the page
3- Make sure that all products are checked, and check the quantity and options of the product, from colors or type, etc
4- Then click on complete the request
5- Enter your personal information such as mobile number or email, then your personal information
6- Then enter the temporary code sent on WhatsApp or SMS
7- Then you choose the shipping and delivery method
8- And determine your address by typing manually or automatically via Google Maps
9- You can also select another person to receive the shipment by entering his name and mobile number
10- You can also specify if receiving messages of request statuses and knowledge is up-to-date
11- Then select the appropriate payment method for you
12- With the possibility of putting your notes before the ordering process
13- And agree to acknowledge by placing a checkmark in the box
14- Then congratulations on your first order on our store
15- You will be directed to confirm Payment through your specified payment channel by clicking Complete Payment.
Need more help? We are available via WhatsApp, or email.
What is the shipping service via Red Box?
Red Box allows you to receive packages from a location close to your home or work at a convenient time without needing to be at home to receive parcels or coordinate with delivery drivers. You decide when and where you receive your shipments.
How do I get free shipping?
If the total purchases amounted to 300 riyals or more, this does not include the classification of mobile phones.
How can I cancel my order?
You can cancel your order within 3 hours from the time of order by going to the account name from the top of the page, ordering, selecting the order, then pressing cancel the order at the bottom of the page. No problem. We will send a confirmation message before processing the order. Only the electronic payment fee will be deducted if it is worth it.
How can I track my order?
You can track your order by going to
1- My Account from the top or bottom of the page
2- Orders
3- Determine the request
4- Then it shows you the details of the request
5- Through this page, you can go to the tracking page of the specific company while completing the order process for your orders.
What is the refund period if the order is canceled before shipment?
The amount will be automatically transferred to your card and appear in your bank account within 3-14 business days.
Are there installment payment plans?
Yes, installments are provided on the Tamara payment channel.
For more details Payment method via Tamara, Payment method via Tabby
What does the suspension of Payment mean?
Sometimes the payment process will be suspended. This means that although the Payment on the customer's side was successful, due to some security reasons, it was temporarily suspended on the basket system until it was successfully verified.
What should I do when my Payment is suspended?
For security purposes, we must send a scanned copy of any government-issued ID to [email protected], such as UAE ID or Saudi National Identity Card.
What are the available payment options?
You can choose one of the following options to pay all your orders through our store: credit cards (Visa, MasterCard) and cash on delivery. You can also transfer to our Account. Apple Pay is available only as a payment method for specific countries through the Safari browser. If the browser changes, copy the link and paste it into a browser—Safari or via STC bay.
Packaging standards?
All orders will arrive packaged and sealed with secure white adhesive. Inside, you'll find breakable items protected with biodegradable air-filling material; the box can be recycled when you're done.
Is there a minimum order value?
No, there is no limit to us.
What is my favorite list?
You must be logged in to use this feature, and you can go from the top of the page by clicking on
the Account
wishes
Or at the bottom of the page by clicking on Wishes.
How can I know the status of my order?
Go through to
Account >> Orders, and you can see the order status, and you will receive updates via WhatsApp and SMS.
How can I know if my application has been accepted?
Once you place an order online, you will receive an email to confirm this, in addition to a text message and a WhatsApp message containing the order details and number. We will continue to notify you via WhatsApp and text notifications on the status of your order until it reaches you.
Can I add other products to the order and have them arrive simultaneously?
When the order is confirmed, you cannot add any other products but add a new one.
Are all products sold in the Majaly brand new?
Yes, all products displayed on the Majaly website are entirely new and original.
Where can I see my orders?
Log in to the Majaly store, and click on "orders" to see all your requests that have been completed.
What should I do if there is a problem with one of the products in the order?
You can contact the customer service team at 966532129418 or chat with us via live chat through the store if you need help with the product you purchased.
I am still waiting to receive an order confirmation email. Can you resend it to me?
You can request the service of resending the confirmation email at any time.
Is it safe to keep credit card information on the Majaly?
Your credit card information will not be visible to Tech or any other party.
How does the cash-on-delivery option work?
If you do not wish to pay online, you can always pay cash on delivery. Payment on receipt fees will be applied according to the selected company, from 0 ~ 15 riyals. The amount specified during the secure payment process is the same as the amount you will have to pay. The price of the product is in addition to shipping and transportation fees. If you are asked to pay an amount more than the mentioned amount, please get in touch with our customer service team at 966532129418
When is the Payment made?
You will be charged upon completion of the Payment.
Why was my payment card page blocked?
There could be several reasons for this. It is best to call your bank to check for these cases. Unfortunately, we do not control that.
Why was the Payment declined?
There can be several reasons for declining a card. For credit cards, the reason is that there needs to be more balance to cover the outstanding payments. Please get in touch with your bank to find out the reason behind any unsuccessful payment attempts.
How do ratings work?
All shipping companies, products, and Majaly shop is subject to evaluation of the quality of products and services by our customers. Why are reviews critical on our site? Customers can only physically view and interact with products online after purchasing. For this reason, many customers rely on on-page reviews to help make their purchasing decision before committing to a product. Reviews increase customer confidence before committing to a purchase, as the customer can see that previous customers have enjoyed the product. Customers are more likely to buy from an online selling site that has previous customer reviews. In the Majaly, we provide customers with a more realistic and natural experience by displaying reviews on the Majaly platform with purchase instructions from other customers. This leads to increased customer confidence in purchasing decisions and reduces doubts, leading to an increase in the rate and sales. What types of reviews can customers send to Tech? The customer can send two types of evaluations to Majaly regarding the shopping experience, purchase evaluation and product evaluation.
How do I remove an item from my shopping cart?
You can view your shopping cart by clicking on the "shopping cart icon" at the top left of the page. On each product in the cart, you will see a red "x" button in the left corner opposite the item. Click to remove it from the cart.
How can I see product specifications?
Find the product you want and click on it to display it on the page. Scroll down the page until you find the Product Details tab, or click the Product Details button to view all product details and specifications.
How do I unsubscribe from the newsletter service?
You have the option to unsubscribe by clicking on the Account at the top of the page or from the side menu of the ratings, then going to my Account from the bottom of the page or the report, then clicking on "unsubscribe from promotional messages" at the bottom of the page.
What can I include in my shopping cart?
Your shopping cart consists of the products you added by clicking "Add to cart" for a specific product. You can view your shopping cart by clicking on the shopping cart icon in the top right corner of the site.
How can I see product reviews?
Find the product you want and click on it to display it on the page. Go to the bottom of the page and search for "Product Reviews" to see all the reviews about it by buyers.
How do I add a coupon code?
On the shopping cart page, you will find the option to add your coupon code. Enter the code and click "Add." If the coupon code is valid, your order feed will be changed so that the applicable discount value appears. Click on "Continue to complete the request" to continue. Enjoy shopping!
How can I search for any product?
Type the name of the product you are looking for in the search bar. A search bar or an icon is at the top of the page.
Can I search for products from specific brands?
From the side menu of the lists of categories of products, at the bottom of the list, you will find the brands. Click on it, and then all available brands will be displayed.
The product I searched for is not available. What do I do?
You can contact our customer service team at 966532129418 via WhatsApp or chat, and we will check whether you can get the product as soon as possible.
How do I create an account on Majaly?
The beginning is elementary. Click on My Account from the top of the page or the Categories list from the side menu, enter the mobile number, enter the temporary code sent by WhatsApp or SMS, and enter the first name. The last, then the email (if available), register, and congratulations. You have to calculate.
Do you need help logging in?
You can contact the customer service team at 966532129418 via WhatsApp or chat. We are sorry to hear that.
How can I delete my Account on the Majaly?
Logging in to your Account, going to the Account, then My Account, clicking on disable the Account, then confirming the deactivation, then the Account will be deleted. We are sorry to hear that and are in service around the clock.
